Frequently Asked Questions

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Why I am getting skips (or the audio plays too fast) in my recorded files?

The Recommended real-time conversion speed is set based on your computer specifications. If you are experiencing skips even at the recommended setting, you can lower your recording speed by one at a time until you get to a speed where skips don't occur.

You can change your Actual conversion speed under Options -> Troubleshooting -> Actual conversion speed by changing it from Auto to a speed lower than the recommended speed.

To make sure the problem is not caused by something else, please first change your Actual conversion speed to 1 and test a small number of files to make sure they do not contain any skips. If they do not have skips at 1x, please find the optimal speed you can convert files at without skips and use that setting instead of the Auto setting.

Another way to prevent skips is by closing all other open applications and restarting your computer. MuvAudio is very resource-intensive, and any programs that may compete for these resources can introduce skips into your recordings.

For Advanced Users:

If the successful max conversion speed is much lower than MuvAudio v2 and you are using the same Operating System you can try decreasing the maximum number of cables created by MuvEnum Virtual Cable by doing the following (this will disable the ability to convert Audible files in v3.0.1.2 and older):

  1. Navigate to the MuvAudio 3 installation directory, "C:\Program Files\MuvAudio3\".
  2. Run vacjrmcp.exe as an administrator (Vista/7, right-click and "Run as administrator").
  3. Under Driver parameters, change Cables to the number of cables you want created.
  4. Click Set.
  5. Click Exit.

Remember then that you can only set the conversion speed to the maximum number of cables you just set. At this point, we recommend restarting your computer and then try finding the new speed that you can convert at without skips. If the maximum conversion speed without skips increases please let us know so that we can automate this in the software.

Answer #2: We have found an issue not related to MuvAudio that can cause skips in your recorded files. It actually is caused by a Windows Explorer issue. If when browsing a folder in Windows Explorer and you right-click on a file without first left-clicking on it and your system seems to pause when showing the context menu (the best example is when you are listening to music and the music stops playing until you close the "context menu"), this can cause skips. However, we also have the solution.

From our experience, if you left-click on the folder or file in Windows Explorer first and then right-click it will not freeze all processing. It is only when you directly right-click on a file when every process on the entire system pauses and the explorer.exe process jumps to a high cpu usage percentage (up to 100% cpu).

To fix this, you need to uncheck the Launch folder windows in a separate process option using the below instructions.

Open my computer, click on Tools in the menubar, then click on Folder Options, then click on the View tab, and make sure that Launch folder windows in a separate process is not checked.

Checking this option creates a process for each explorer window and when separated from the main explorer process, causes this issue (though it is not seen on all systems so there may be another unknown contributing factor). If you make sure this option is not checked, the explorer process remains a single process no matter the number of explorer windows opened and the problem disappears.