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 Post subject: The output file does not exist...
 Post Posted: Sat Oct 24, 2009 9:45 am 
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Joined: Fri Oct 12, 2007 11:19 am
Posts: 14
Please check logs for more information.

I get this in the log:

2009-10-24 16:26:21.781+01:00 [I] ---------------------------------
The input file had an error and the output file does not exist. Please contact support to help troubleshoot this issue.
System.IO.FileNotFoundException: Could not find file 'L:\Downloads\Converted\Belle & Sebastian\Dear Catastrophe Waitress\02 - Dear Catastrophe Waitress.mp3.m2'.
File name: 'L:\Downloads\Converted\Belle & Sebastian\Dear Catastrophe Waitress\02 - Dear Catastrophe Waitress.mp3.m2'
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.Move(String sourceFileName, String destFileName)
at MuvAudio.WPF.AfterConversion.RenameDotMuv(AudioFile audioFile)

Any ideas how to cure this?


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 Post subject: Re: The output file does not exist...
 Post Posted: Sat Oct 24, 2009 11:39 pm 
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Joined: Thu Mar 31, 2005 9:24 am
Posts: 1108
To help troubleshoot the issue, we will need the logs zipped, the file you are converting from, and the settings that you are converting to. You can takes screenshots of the settings and attach all of the files in an email to support [at] muvenum [dot] com with a reference to this forum post and we'll try to recreate the issue and come up with a resolution.

Please post a reply here to let me know when you have done this so that I can verify I have received it.

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John
MuvEnum

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 Post subject: Re: The output file does not exist...
 Post Posted: Mon Oct 26, 2009 11:20 am 
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Joined: Fri Oct 12, 2007 11:19 am
Posts: 14
I have send you an email

JP


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 Post subject: Re: The output file does not exist...
 Post Posted: Sat Oct 31, 2009 3:38 am 
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Joined: Fri Oct 12, 2007 11:19 am
Posts: 14
Any luck with this yet?


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 Post subject: Re: The output file does not exist...
 Post Posted: Tue Nov 03, 2009 11:03 pm 
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Joined: Tue Nov 03, 2009 11:00 pm
Posts: 1
After updating to the latest version 3 (3.0.0.2), I am having the same issue. I sent an email with my log files.

I will switch back to the old version when I get home tonight to see if I continue to encounter this issue.


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 Post subject: Re: The output file does not exist...
 Post Posted: Fri Nov 13, 2009 10:38 am 
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Joined: Thu Mar 31, 2005 9:24 am
Posts: 1108
I have a test version that may help with this issue available from http://muvenum.com/downloads/muvaudio/a ... -v3003.exe

Please make sure logging is enabled. Run through some conversions, verify all the files converted, and even if they did, please send me your log files so I can get updated info on your conversions to make sure everything is working as it should.

Please also let me know your results of the conversions.

Thank you,

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John
MuvEnum

Resources: Manuals, FAQs, Forums, Blog


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