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 Post subject: MuvAudio3 missing start of Tracks
 Post Posted: Mon Aug 09, 2010 11:01 am 
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I saw some reference to this in earlier posts, I get this all the time having now upgraded to version 3 (it was all OK with version2), is there any remedy yet? really annoying, I loved MuvAudio2


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 Post subject: Re: MuvAudio3 missing start of Tracks
 Post Posted: Mon Aug 09, 2010 1:52 pm 
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Which version of Windows are you running?

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 Post subject: Re: MuvAudio3 missing start of Tracks
 Post Posted: Mon Aug 09, 2010 2:28 pm 
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Windows Vista Home Premium, Service Pack 2. though Service Pack 2 only just installed & problem was happening before.

Any help greatly appreciated


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 Post subject: Re: MuvAudio3 missing start of Tracks
 Post Posted: Tue Aug 10, 2010 9:06 am 
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So far, it looks like the issue is just affecting people running Windows Vista. We're looking into the possible reasons and we should have a test version shortly that we'll need you to run to provide us with further information so that we can resolve this issue.

Thank you,

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 Post subject: Re: MuvAudio3 missing start of Tracks
 Post Posted: Wed Aug 11, 2010 4:03 pm 
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We've released a test version 3.1.2.1 beta 1 which includes the additional logging mentioned in the previous post.

http://www.muvenum.com/downloads/muvaud ... 3121b1.exe

Please install this version and then do the following:

1. Start the software.
2. Click on "Options".
3. Click on the "Troubleshooting" tab.
4. Check the "Enable logging for support purposes" checkbox.
5. Click "Save", then exit and restart the software.
6. Try to convert the file(s) that are causing the error.
7. Go back to the "Troubleshooting" tab.
8. Click the folder icon near the bottom left.
9. Then zip (select all folders, right-click, click "Send To", then click "Compressed (zipped) folder") and attach the logs in an email to support at muvenum dot com so we can take a look at the information provided.

This version does not fix the issue. It only provides additional information. Please also be aware that the additional logging may interfere with the recording process and may actually remove additional seconds from the beginnings of the converted files so please output them to a temporary directory and discard them (unless of course they aren't missing any audio).

We look forward to seeing your logs and hopefully providing a resolution to this issue.

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 Post subject: Re: MuvAudio3 missing start of Tracks
 Post Posted: Tue Aug 17, 2010 11:52 am 
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Joined: Mon Aug 09, 2010 10:58 am
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Just sent email with Logs as requested, I'm reverting back to version 2 in the meantime.

Thanks,


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